Refund policy

Last updated: September 20, 2026

This policy applies to purchases made through tespara.com. It does not limit any consumer, warranty, refund, or other rights that cannot be excluded or restricted under applicable law.

Returns and refunds are limited to qualifying product quality issues

After delivery, Tespara does not accept returns, refunds, or exchanges for change of mind or other reasons unrelated to a product quality issue for which the seller is responsible. There is no general “no-reason,” trial-period, or satisfaction-guaranteed return right.

A buyer may submit a claim within 30 calendar days after the tracking record shows the product as delivered if the product has a material quality issue for which Tespara is responsible. A qualifying issue may include a verified manufacturing, materials, or workmanship defect, or a material failure of the product to conform to the specifications or condition promised at the time of sale.

Submitting a claim does not automatically establish that a product is defective or that a refund or replacement has been approved. Tespara will review each claim reasonably and in accordance with applicable law.

Available remedies

For an approved qualifying product quality issue, the buyer may request either:

  • a refund to the original payment method; or
  • reshipment of a replacement product.

The final remedy will be confirmed after review, taking into account the nature of the issue, product availability, the buyer’s requested resolution, and any remedy required by applicable law. If Tespara approves a replacement shipment, Tespara will bear the reasonable cost of shipping the replacement. If an approved claim requires the original product to be returned, Tespara will provide return instructions and will arrange or pay the reasonable authorized return-shipping cost. The buyer must not send a product to the Hong Kong company address or any warehouse without Tespara’s written authorization.

How to submit a quality claim

Email jiumiqqt@outlook.com within 30 calendar days after delivery and include:

  • the order number and the email address used at checkout;
  • a clear description of the alleged quality issue and when it was first noticed;
  • photographs or video reasonably showing the product, packaging, shipping label, and issue, where available; and
  • any other information reasonably necessary to identify the cause and evaluate the claim.

Keep the product, all parts, packaging, labels, instructions, and delivery documents while the claim is under review. Tespara may request reasonable troubleshooting, additional information, or an inspection. We will not require evidence that is impossible or unreasonable to provide, and a preferred evidence format does not reduce rights that cannot legally be reduced.

Situations not covered by this after-sales policy

Except where applicable law requires otherwise, this after-sales policy does not apply to:

  • a return, refund, or exchange requested by the final consumer without a qualifying seller-responsible product quality issue, including change of mind, no longer needing the product, ordering the wrong size or item, personal preference, appearance or color differences caused by screen settings or disclosed natural variation, or buyer’s remorse;
  • a claim submitted more than 30 calendar days after delivery, unless a longer mandatory legal right or an applicable written product warranty applies;
  • damage, deterioration, malfunction, or loss caused by misuse, abuse, neglect, accident, improper storage or maintenance, or failure to follow instructions;
  • impact, collision, drops, scratches, cuts, crushing, liquid intrusion, excessive moisture, or contamination occurring after delivery and not caused by a covered product defect;
  • unauthorized alteration, disassembly, repair, modification, or use of incompatible parts or accessories;
  • use in an improper environment or outside stated product limits, including unsuitable temperature, humidity, load, electrical supply, or other operating conditions;
  • incorrect assembly, installation, operation, cleaning, maintenance, or use inconsistent with the product instructions or intended purpose;
  • ordinary wear and tear, cosmetic changes from normal use, or consumable parts reaching the end of their normal service life, unless the condition resulted from a covered defect; or
  • damage or loss occurring after delivery because of an external event beyond reasonable control, such as fire, flood, earthquake, lightning, abnormal voltage, or another natural disaster or accident, where the damage was not caused or materially contributed to by a covered product defect or Tespara’s breach.

The exclusions above do not apply to the extent that the claimed damage was caused by a seller-responsible defect, incorrect instructions supplied with the product, Tespara’s breach, or another matter for which liability cannot lawfully be excluded.

Delivery damage, incorrect items, missing parts, and material misdescription

Damage that is already present on delivery, an incorrect product, missing parts, or a product materially different from its description is not treated as a no-reason return. Email us as soon as reasonably possible and preferably within 7 calendar days after delivery so that we can preserve carrier evidence and investigate. This preferred notice period does not shorten any mandatory legal right.

For freight deliveries, inspect the outer packaging before signing when reasonably possible, note visible damage on the delivery record, and take photographs. Keep all packaging and delivery documents. Signing a delivery record does not waive a right that cannot legally be waived.

After review, Tespara will provide the remedy required by applicable law or otherwise agreed with the buyer. If the issue is attributable to Tespara, its fulfillment process, or the carrier engaged for the order, the buyer will not be charged the authorized return or replacement shipping cost.

Unauthorized returns

All returns require Tespara’s prior written authorization and the correct return instructions. Sending a product back without authorization does not create a right to a refund. An unauthorized shipment may be refused or delayed, and the sender may be responsible for reasonable retrieval or redelivery costs to the extent permitted by law.

Order cancellation and inability to fulfill

Cancellation requests are reviewed manually. Email us promptly if you wish to cancel an order. Cancellation is not guaranteed after warehouse preparation, carrier booking, or shipment has begun. After shipment, a non-quality-related request does not qualify for a return or refund under this policy.

If Tespara agrees to cancel an unshipped order, cannot supply an item, or cannot ship within the promised time, we will provide the cancellation, delay-consent, and refund options required by applicable law. These situations do not require the buyer to prove a product quality issue.

Refund timing

If a refund is approved, it will be issued to the original payment method within 10 business days after approval or, when an authorized return is required, after the returned product is received and inspected, unless applicable law requires an earlier refund. The buyer’s bank or card issuer may require additional time to post the credit.

Contact

Email quality claims, return requests, refund requests, and cancellation requests to jiumiqqt@outlook.com. Include the order number and the email address used at checkout. Do not send any product until Tespara provides written authorization and the correct return address or label.