Shipping policy

Last updated: September 16, 2026

This Shipping Policy applies to orders placed through tespara.com and forms part of the terms between you and JIUMI GLOBAL LIMITED, operating the Tespara store.

Where we ship

Eligible products are currently shipped from fulfillment locations within the United States and are available for delivery to addresses in the contiguous United States.

We currently do not deliver to Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, PO boxes, or locations outside the United States. Some products or carrier services may have additional geographic restrictions, which will be shown on the product page or during checkout where applicable.

Order processing

Most eligible in-stock standard parcel orders are prepared for shipment within 1-3 business days after the order has been accepted and payment has been confirmed. Oversized or freight orders are generally prepared within 2-5 business days. Business days exclude weekends and public holidays observed by the applicable fulfillment location.

Processing estimates are not delivery guarantees. Product-specific processing estimates shown on the product page or communicated before checkout take priority if they differ from this general policy.

Estimated transit times

After carrier acceptance, standard parcels generally arrive within 3-8 business days. Oversized or freight shipments generally arrive within 5-10 business days. These estimates may change because of carrier capacity, severe weather, peak-season volumes, access restrictions, delivery appointments, or other events outside our reasonable control.

Creating a shipping label or marking an order as fulfilled does not necessarily mean the carrier has scanned or accepted the shipment. Tracking activity may take additional time to appear.

Shipping charges

The shipping charge, if any, is displayed at checkout before you submit your order. Charges may depend on the product, service level, destination, and any special delivery services requested. We will not add an undisclosed shipping charge after checkout without your agreement, except where a new charge results from incorrect or incomplete information supplied by you and applicable law permits the charge.

Carriers and tracking

We select the carrier and service based on the product, destination, size, weight, and operational availability. Standard parcels may be sent by national parcel carriers. Oversized products may be delivered by a freight carrier and may require a delivery appointment.

When tracking is available, we will send it to the email address or phone number used for the order. Tracking may take up to approximately 24 hours after carrier processing to display movement.

Oversized and freight delivery

For an oversized or freight order, you must provide a working telephone number, a complete delivery address, and accurate information about delivery access. The carrier may contact you to arrange an appointment. You are responsible for ensuring that an authorized adult can receive the shipment and that the delivery location is reasonably accessible for the service selected at checkout.

Unless a different service is expressly stated in writing, delivery does not include assembly, installation, moving an item inside a residence, removal of packaging, or disposal of an old item. Refusal or failed delivery caused by an incorrect address, an unavailable recipient, undisclosed access restrictions, or failure to attend an agreed appointment may result in additional carrier or return costs, to the extent disclosed and permitted by law.

Address changes

Review your address and contact details before submitting the order. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after processing has started. If a carrier accepts an address correction, additional charges may apply where disclosed and legally permitted.

Delays and unavailable products

We make shipment estimates only when we have a reasonable basis for them. If we learn that we cannot ship within the time promised, we will contact you with a revised shipment date and provide any cancellation or refund option required by applicable law. If we cannot fulfill the order, we will cancel the affected item and issue a full refund for that item.

Lost, damaged, or misdirected shipments

If tracking shows an unusual delay, the package appears lost, the wrong item arrives, or the shipment is visibly damaged, contact us at jiumiqqt@outlook.com with your order number and supporting photographs where relevant. Keep the item, packaging, labels, and delivery documents until we complete our review. We will work with the carrier and provide the remedy required by this policy and applicable law.

Taxes and import charges

Orders covered by this policy are fulfilled within the United States for delivery within the United States. Any sales tax collected will be displayed at checkout. This policy does not currently cover international delivery or customer import clearance.

Contact

Questions about shipping can be sent to jiumiqqt@outlook.com. Please include your order number and the email address used for the order.